Refund & Cancellation Policy
Last updated: 6 October 2026
InstaRoute is a digital service from InstaDataHelp AI Services Private Limited, activated as soon as a payment is confirmed. This policy explains how cancellations and refunds work.
1. Free trial
The 7-day free trial is free. Nothing is charged and no card is needed. If you do not pay after the trial, the service simply stops.
2. Cancellation
There is no auto-debit: each 30-day period is paid by you through a bill. To cancel, just don't pay the next bill. Your access continues until the end of the period you have paid for, then the API stops after the 2-day grace period. You can also ask us to close your account at any time.
3. Refunds
Fees for a period that has started are non-refundable, including for unused time. We do refund in these cases:
- Duplicate payment for the same bill — the extra payment is refunded in full.
- Paid but not activated — if your payment succeeded but Premium was not activated, we activate it or refund you in full.
- Billing error — if a success fee or tax was calculated wrongly, we refund or credit the difference.
Approved refunds are issued to the original payment method within 7 working days. Your bank may take a further 5–7 working days to show the credit. A credit note is issued against the original tax invoice.
4. Failed or pending payments
If money left your account but the payment shows as failed, it is normally reversed automatically by your bank or the payment gateway within 5–7 working days. If the gateway later confirms it as successful, InstaRoute activates your Premium period automatically.
5. How to ask for a refund
Email info@instadatahelp.com or WhatsApp +91 9972456379 within 30 days of the payment, with the workspace name and the transaction ID or invoice number from your Billing page. We respond within 2 working days.