Terms of Service

Last updated: 11 October 2026 (version 2026-10-11)

1. 1. The service

   InstaRoute receives AI requests from your applications through an OpenAI- and Anthropic-compatible API and forwards each one to an AI provider and model of your choice or of its choosing (routing), with failover, caching, guardrails, usage analytics and savings reporting. InstaRoute does not provide AI models itself: requests are fulfilled by third-party providers using the provider accounts and API keys you connect ("bring your own key").

2. 2. Your account

   • You must be at least 18 years old and use the service for business or professional purposes.
   • Keep your registration and billing details accurate. You are responsible for all activity under your account and your workspace's gateway API keys, including by team members you invite.
   • Keep your password and API keys confidential and tell us promptly about any unauthorised use.

3. 3. Your AI provider accounts

   • You hold your own accounts with AI providers (for example OpenAI, Anthropic, Google, OpenRouter). You pay those providers directly at their prices; InstaRoute does not mark up tokens.
   • You authorise InstaRoute to use the provider keys you connect solely to send your requests and to check the keys work. Keys are encrypted at rest and never shown back in full.
   • You must comply with each provider's terms and usage policies. We are not responsible for provider charges, outages, rate limits, model behaviour, or how providers handle the data you send them.

4. 4. Authorised partners

   • InstaRoute is also sold through authorised partners. If you register through a partner's page or link, that partner is your point of contact and can manage your plan on our behalf: extend your trial, grant complimentary access for limited periods, record payments you make to us, and suspend or restore your workspaces.
   • Partners are independent businesses, not our employees or agents for any other purpose, and cannot change these Terms, prices or refunds. Your contract for InstaRoute is with InstaDataHelp AI Services Private Limited; bills, GST invoices and receipts are issued by us. Pay only through the dashboard or as shown on our bill.
   • Your partner can see the account and billing information described in the Privacy Policy, never your prompts, responses or provider keys. To change or remove your partner, write to info@instadatahelp.com.

5. 5. Free trial

   Each new account gets a free trial of 7 days from registration with all Premium features and no success fee. One trial is allowed per person or organisation; creating extra accounts or workspaces does not restart it. When the trial ends, the API stops serving requests unless the Premium bill has been paid. There is no free tier after the trial.

6. 6. Fees and billing

   • Subscription: ₹1,000 plus GST (customers in India, paid in INR through PayU) or US$20 (customers outside India, paid in USD through Stripe) for each 30-day period, paid in advance.
   • Success fee: 3% of the Net Savings measured for your workspace in the previous billing period. For each request InstaRoute routes, the baseline is the list price, for the tokens actually used, of either (a) the most expensive model that met the request's needs and your restrictions, or (b) if you set one under Billing, the model you declared you would otherwise use; a model you name in the request is its own baseline; Net Savings is the sum of baselines minus the sum of what the requests actually cost at list price, never below zero. Every request behind the figure is visible in your Logs and monthly statements. For INR bills the USD figure is converted at the rate stated on the bill. No success fee is charged on savings during the free trial.
   • Both are billed together on one bill, issued up to 3 days before your current period (or trial) ends. The bill must be paid in full; partial payments are not accepted.
   • GST at 18% is shown separately on Indian invoices (CGST + SGST within Rajasthan, IGST elsewhere). You can add your GSTIN at checkout to claim input tax credit. Invoices to customers outside India are issued as exports of services.
   • A GST tax invoice and a payment receipt are issued for every successful payment and stay available in the dashboard.
   • Fees exclude bank, card or currency-conversion charges applied by your bank or payment provider.
   • We may change prices with at least 30 days' notice by email or in the dashboard; changes apply from your next period.

7. 7. Non-payment and suspension

   If a renewal bill is not paid by the end of your paid period, the service continues for a grace period of 2 days. After that the API returns HTTP 402 (payment required) until the bill is paid; the dashboard stays available so you can pay. Paying restores service immediately. Workspaces unpaid for more than 90 days may be closed after notice, and their data deleted in line with the Privacy Policy.

8. 8. Cancellation and refunds

   You can stop using InstaRoute at any time by not paying the next bill; access continues until the end of the period you have paid for. Fees for a started period are not refundable except as set out in the Refund & Cancellation Policy (for example duplicate payments or billing errors).

9. 9. Acceptable use

   • Do not use InstaRoute for anything unlawful, harmful, fraudulent, infringing, or that violates a provider's usage policy.
   • Do not attempt to probe, overload, reverse engineer or bypass the security or billing of the service, or access other customers' data.
   • Do not resell or white-label the service to third parties without our written agreement.
   • We may suspend access that threatens the service, other customers or third parties, with notice where practicable.

10. 10. Your data

    • Your prompts and the models' replies pass through InstaRoute to the providers you use. Prompt text is not stored in request logs; logs keep metadata such as model, tokens, cost, latency and routing reason.
    • If you turn on response caching, replies (and for the semantic cache, a numerical embedding of the prompt) are kept for a limited time to answer repeat requests. You can turn caching off.
    • You own your content. You grant us a limited licence to process it only to provide, secure and support the service. See the Privacy Policy for details.

11. 11. Guardrails and AI output

    Guardrails (PII redaction, secret and prompt-injection screening, blocked terms) are automated, best-effort controls and can miss or over-match content. They do not replace your own compliance obligations. AI output comes from third-party models, can be inaccurate or inappropriate, and should be reviewed before you rely on it. You are responsible for the data you send and for how you use the output.

12. 12. Availability and support

    We work to keep InstaRoute available and fast but do not guarantee uninterrupted service unless agreed in a separate written service-level agreement. We may carry out maintenance and change features, giving notice of material changes. Support is available by email and on our helpline and WhatsApp, +91 9972456379.

13. 13. Intellectual property

    The InstaRoute software, dashboard, documentation, routing logic and brand are owned by InstaDataHelp AI Services Private Limited and protected by copyright and other laws. These Terms give you a limited, non-exclusive, non-transferable right to use the service during your subscription. Suggestions you send us may be used without obligation.

14. 14. Disclaimers and limitation of liability

    The service is provided "as is" and "as available". To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

    Neither party is liable for indirect, incidental, special or consequential losses, or loss of profits, revenue or data. Our total liability for all claims relating to the service is limited to the fees you paid us in the 3 months before the event giving rise to the claim. Nothing here limits liability that cannot be limited by law.

15. 15. Indemnity

    You will indemnify InstaDataHelp against third-party claims arising from your content, your use of AI providers, or your breach of these Terms or applicable law.

16. 16. Changes to these Terms

    We may update these Terms. We will give notice of material changes by email or in the dashboard at least 15 days before they take effect; continuing to use the service after that means you accept them.

17. 17. Governing law and disputes

    These Terms are governed by the laws of India. The courts at Jaipur, Rajasthan have exclusive jurisdiction, subject to any mandatory consumer-protection rights you may have.

18. 18. Contact and grievances

    Grievance Officer, InstaDataHelp AI Services Private Limited, D-9/132, Chitrakoot, Vaishali Nagar, Jaipur – 302021, Rajasthan, India. Email info@instadatahelp.com, helpline and WhatsApp +91 9972456379. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.